![]() ![]() Our platform is meant to offer an affordable means of communication for people and we want to keep providing that value for our customers in a secure way. ![]() If you are not on the latest version of iOS, instructions to update can be found here: If you are already on the latest version of iOS, or you have performed an update and the issue persists, there may be problems with your. We place a high value on the safety and privacy of all of our users, and securing your number reduces the risk of losing your number (that may potentially be linked to other personal accounts), and addresses further industry-wide fraud concerns. Make sure your device is on the latest version of iOS to make sure that the issue is software related or not. This is why we require you to have Lock In Number, or any of our other subscriptions listed above, to ensure that your number will stay on your account even if you don't use it every day. If your number is released due to inactivity, you may have issues accessing online accounts tied to that number, and it could create security concerns for those accounts if someone else takes that number. ![]() We cannot verify via landline, certain internet-based phone services, or certain texting apps. This means that you must have a device which can receive SMS messages, like a mobile phone. Why do I have to pay for verification codes?īecause we have access to a limited inventory of phone numbers, we recycle inactive numbers tied to our free Wi-Fi service. Troubleshooting Help If you can't receive SMS messages We confirm your phone number by sending a code via SMS. If the app you're trying to verify does support VoIP numbers but the code isn't coming through by text or is delayed, we recommend trying to verify by phone call instead if that option is available. If you're having trouble receiving a verification code (or short code), please reach out to the support team for the application sending the code to verify whether or not they support TextNow's VoIP phone numbers. Some services do not support TextNow numbers for verification or for setting up Two-Factor Authentication. FAQ I have a subscription but I'm not getting verification codes. If you have one of the subscriptions listed above, you may be able to receive some verification codes in Canada but it is not advised to purchase a subscription for that purpose because it is not guaranteed. Unfortunately, Canadian verification codes are largely unsupported at this time. If you live in the United States, you'll be able to receive most verification codes by porting in a phone number from another carrier or purchasing any of the following plans and subscriptions: ![]()
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