![]() ![]() The only positive thing that I can say about them, is that after THREE years and having to lose the company that my cousins and I started together, we did finally get our money, or rather most of it. One day she finally got to the right person, who saw the mistake on their end, and we finally received our money over 3 years later. My cousin spoke to a different person every day via live chat who never knew what was going on and would forget about our case. After 3 years and the actual person that paid trying to contact them and no chargeback of any sort occuring, it's quite obvious that there is no fraudulent or suspicious activity whatsoever. They decided to close our account (we weren't using it for anything anyway) and gave us the reason that our company didn't have enough of a presence for them. We tried for 2 years to get our money back, even after the company was dissolved, with no luck. My cousin would log on daily and we had our business account linked to it, so all was in order, but all it was was a copy of everything wells Fargo had. 6 months passed and we never received our money. He had business up in Canada and somehow got ahold of someone, asking to refund his money so he could pay us directly, but again received no response. (her boyfriend) was furious, and tried to call the company several times himself, but THERE IS NO ACTUAL PHONE LINE for them! So all that could be done were emails that were ignored. When we reached out to them, they told us to collect payment in another way, but they had already collected payment for us, and we can't double charge anyone. ![]() We didn't know what to do, so we waited the entire 6 months. They saw that he had made many payments within a span of 3 months, and froze our account altogether, saying that they could not release the funds until 6 months had passed, and even gave us the specific day the funds were to be released. Overall, he paid us $12,000 for all of his small businesses as he is an entrepreneur. We had transactions that averages between $500-$2000, but he was the main client that we used with wave. Further along, readers will understand why I mentioned it. Starting out, we wanted to make a good impression, so we had 5 clients run through wave, our biggest one being my cousin's boyfriend, although that was never disclosed because it didn't have to be. We are based on the west coast, and saw that they were on the east coast in Canada, but we had clients in different time zones, so that was no issue. Comments: About 6 months into the business, we heard of wave. ![]()
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